Refund Policy

Last updated: December 1, 2025

Donation-Based Funding Model
SabLearning operates on a donation-based model to keep our educational platform free and accessible. Since we don't charge for our core services, our refund policy differs from traditional commercial products.

General Refund Policy

All contributions made through SabLearning are eligible for a full refund within 14 calendar days from the date of payment.

💡 Refund Eligibility: If you are not satisfied for any reason, you may request a full refund within this 14 day period by contacting us at support@sablearning.com. We will process your refund within 5 working days. After 14 days, contributions are considered final.

When Refunds May Be Considered

While donations are generally non-refundable, we may consider refund requests in exceptional circumstances:

  • Technical Errors: If a donation was processed due to a technical error on our payment processor's side (e.g., duplicate charges)
  • Unauthorized Transactions: If you can prove that the donation was made without your authorization
  • Platform Issues: In rare cases where our payment system fails to process your donation correctly

How to Request a Refund

If you believe your situation qualifies for a refund consideration, please contact us with the following information:

  • Your full name and email address associated with the donation
  • Date and amount of the donation
  • Transaction ID or reference number (if available)
  • Detailed explanation of why you're requesting a refund
  • Any supporting documentation (receipts, bank statements, etc.)

Processing Time

If a refund is approved, processing time will depend on your payment method and bank. Typically, refunds are processed within 5-10 business days after approval. You will receive an email confirmation once the refund has been initiated.

Alternative Support

If you're unable to make a donation but still want to support SabLearning, consider these alternatives:

  • Spread the Word: Share SabLearning with friends, colleagues, and on social media
  • Provide Feedback: Help us improve by sharing your experience and suggestions
  • Create Content: Share learning paths and educational content with the community

Tax Implications

Donations to SabLearning may be tax-deductible depending on your location and local tax laws. We recommend consulting with a tax professional for specific advice regarding your donations.

Changes to This Policy

We may update this refund policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our donation system after changes constitutes acceptance of the new policy.

Contact Information

For refund requests or questions about this policy, please contact us at:

SabLearning is operated by Shirshak Kandel, located in Nepal.

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